1. Acceptance of Terms
By creating an account, accessing, or using GlassHand CRM (the "Service"), operated by GlassHand CRM LLC, a subsidiary of R&R Holdings LLC ("GlassHand CRM," "we," "us"), you agree to these Terms of Service ("Terms"). If you're using GlassHand CRM on behalf of a business, you represent that you have authority to bind that business, and "you" refers to that business.
2. Description of Service
GlassHand CRM is a customer relationship management platform for service-based small businesses, providing scheduling, invoicing, payment facilitation, SMS communication tools, pipeline/contact management, license and certification tracking, and related features (the "Platform"). GlassHand Local is a companion directory and booking service that allows consumers to discover and book Platform users' services (the "Marketplace").
3. Accounts
You must provide accurate information when creating an account and keep it current. You're responsible for activity under your account and for maintaining the confidentiality of your login credentials. You must notify us promptly of any unauthorized use.
4. Subscription Plans & Billing
- GlassHand CRM offers multiple subscription tiers with differing feature limits (contacts, dashboards, automations, AI advice usage, team seats, and related caps), as described on our pricing page at time of signup.
- Fees are billed in advance on a recurring basis unless otherwise stated. You authorize us (or our payment processor) to charge your payment method on file.
- Except where required by law, fees are non-refundable, including for partial billing periods.
- We may change pricing or plan features with notice; continued use after a price change takes effect constitutes acceptance.
- Failure to pay may result in suspension or termination of your account.
5. Payment Processing
GlassHand CRM uses a third-party payment processor (Stripe) to process invoices and subscription payments. We do not store full payment card numbers on our own servers. Your use of payment features is also subject to that processor's terms. GlassHand CRM is not a bank or money transmitter, and we do not guarantee settlement timing controlled by third-party processors or card networks.
6. SMS & Communications
- If you use GlassHand CRM's SMS features to message your clients, you are solely responsible for obtaining all legally required consent from message recipients (including under the Telephone Consumer Protection Act and similar state laws), honoring opt-out requests, and complying with all applicable messaging regulations.
- GlassHand CRM provides the technical means to send messages; we do not verify the consent basis for any individual message sent by users of the Platform.
- You agree to indemnify GlassHand CRM for claims arising from your use of SMS features in violation of applicable law.
7. License & Certification Data Disclaimer
GlassHand CRM's license/certification tracking features (including renewal cycle calculations, expiration estimates, and dispatch-hold alerts) are provided for informational and workflow purposes only. This data may be incomplete, outdated, or inaccurate, and is not a substitute for confirming license or certification status directly with the relevant state licensing board or issuing authority. You remain solely responsible for verifying your own or your employees'/contractors' licensure and compliance with applicable professional licensing law. GlassHand CRM disclaims all liability for dispatch decisions, missed renewals, or regulatory consequences arising from reliance on this feature.
8. AI Sidekick Disclaimer
GlassHand CRM's AI Sidekick feature provides automated suggestions, sales advice, and probability-to-close estimates. These outputs are generated algorithmically, are directional and informational only, and are not a guarantee of any sales outcome. You are solely responsible for your own business and sales decisions.
9. GlassHand Local Marketplace Terms
- Businesses listed on GlassHand Local are independent third parties. GlassHand CRM does not employ, supervise, or guarantee the work of any listed business, and is not a party to the service transaction between a consumer and a listed business.
- "Premium" placement is a paid promotional feature that affects listing order and visibility; it does not constitute an endorsement, certification, or guarantee of quality by GlassHand CRM.
- Consumers booking through GlassHand Local do so directly with the listed business, subject to that business's own policies (cancellation, pricing, etc.), which GlassHand CRM does not control.
10. Acceptable Use
You agree not to: use the Service for unlawful purposes; upload content that infringes others' rights; attempt to reverse-engineer, scrape, or interfere with the Service; use SMS or messaging features to send unlawful, harassing, or non-consensual messages; or misrepresent your identity or business.
11. Your Content & Client Data
You retain ownership of client and business data you input into GlassHand CRM ("Customer Data"). You grant GlassHand CRM a license to host, process, and display Customer Data solely to provide the Service. You represent that you have the right to submit Customer Data and that doing so doesn't violate any third party's rights or applicable privacy law.
12. Intellectual Property
GlassHand CRM and its logos, features, and underlying technology are owned by GlassHand CRM LLC or its licensors. These Terms don't grant you any rights to our trademarks or brand assets beyond using the Service as intended.
13. Termination
We may suspend or terminate your account for violation of these Terms, non-payment, or as needed to protect the Service or other users. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period unless otherwise stated.
14. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT LICENSE/CERTIFICATION DATA OR AI-GENERATED CONTENT WILL BE ACCURATE.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLASSHAND CRM LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR BUSINESS, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
16. Indemnification
You agree to indemnify and hold harmless GlassHand CRM LLC from claims arising from your use of the Service, your violation of these Terms, your SMS/messaging practices, or your Customer Data.
17. Governing Law & Disputes
These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles. [Arbitration clause / venue selection pending counsel's recommendation.]
18. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated via the Platform or email. Continued use after changes take effect constitutes acceptance.
19. Contact
Questions about these Terms: legal@glasshandcrm.com