1. What this policy covers
This Privacy Policy explains how GlassHand CRM LLC, a subsidiary of R&R Holdings LLC ("GlassHand CRM," "we," "us"), collects, uses, and shares information through the GlassHand CRM Platform and the GlassHand Local Marketplace.
2. Information we collect
From business accounts (Platform users):
- Account info: name, business name, email, password (hashed), phone number.
- Business data: contacts, deals, invoices, schedules, and other Customer Data you input.
- Payment info: processed by our third-party payment processor; we do not store full card numbers.
- License/certification records: license type, state, renewal dates, and related compliance data you input for your staff.
From consumers (GlassHand Local users):
- Booking information: name, contact info, service selected, appointment details.
- Usage data: searches, pages viewed, and interactions with listed businesses.
Automatically collected:
- Device/browser information, IP address, and usage analytics via cookies or similar technologies.
3. How we use information
- To provide and operate the Service (scheduling, invoicing, messaging, license tracking, AI Sidekick features, marketplace bookings).
- To process payments through our payment processor.
- To send transactional communications (booking confirmations, billing notices, service alerts).
- With consent, to send marketing communications, including SMS (see Section 4).
- To improve the Service, including aggregated/de-identified analytics.
- To comply with legal obligations and enforce our Terms of Service.
4. SMS / Texting
If you (a business) opt to use SMS features to message your clients, you are responsible for obtaining appropriate consent as described in our Terms of Service. If you (a consumer) provide your phone number through GlassHand Local, you may receive appointment-related texts from the business you're booking with, and/or from GlassHand CRM regarding your booking; reply STOP to opt out of non-essential messages at any time.
5. Payment data
Payment processing is handled by our third-party payment processor (Stripe). That processor's own privacy policy governs how they handle your payment details. We retain only the transaction records necessary for invoicing, accounting, and support.
6. How we share information
We do not sell personal information. We may share information with:
- Service providers who help us operate the Platform (hosting, payment processing, SMS delivery, analytics).
- Other Platform users, where necessary to the Service — e.g., a consumer's booking details are shared with the business they booked with.
- Legal or safety reasons, if required by law, subpoena, or to protect the rights, property, or safety of GlassHand CRM, our users, or others.
- Business transfers, if GlassHand CRM is involved in a merger, acquisition, or asset sale.
7. Your privacy rights
Depending on your state of residence, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain data uses. This may include rights under laws such as the California Consumer Privacy Act (as amended by the CPRA), the Virginia Consumer Data Protection Act, and similar laws in other states. To exercise these rights, contact us at privacy@glasshandcrm.com. We will verify your request and respond within the timeframe required by applicable law.
8. Data retention
We retain Customer Data for as long as your account is active, and for a reasonable period afterward to comply with legal, accounting, or dispute-resolution obligations, after which it is deleted or de-identified.
9. Security
We use commercially reasonable technical and organizational measures to protect information, including encryption in transit and restricted access controls. No system is completely secure, and we cannot guarantee absolute security. For more detail, see our Trust & Security page.
10. Children's privacy
GlassHand CRM is not directed to individuals under 18, and we do not knowingly collect personal information from children. If we learn we've collected such information, we will delete it.
11. Cookies & tracking
We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookies through your browser settings; disabling them may affect functionality.
12. International users
GlassHand CRM is intended for use within the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the U.S.
13. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated via the Platform or email, with the "Last updated" date revised accordingly.
14. Contact us
Questions about this policy or your data: privacy@glasshandcrm.com